Event box

Right or Wrong?: Customer Employee Interaction

by Farhana Azhani Ab Rahman & Jane Chai En-Huey

  • Verbal/ Non- verbal communication
    • Tone
    • Pace
    • Volume
    • Facial expression
    • Gestures
    • Eye contact
  • Customer Interaction Cycle – 5 steps
Date:
Friday, February 7, 2020
Time:
10:00am - 11:30am
Presenter:
Farhana Azhani Ab Rahman
Location:
Pod 5, Basement (B1), Library Workshops
Audience:
  Students  
Categories:
  Conversational Tutorials  
Registration has closed.